We believe that we have a great product to offer and to ensure that the quality of our service remains high we are continuously
monitoring our efficiency and effectiveness both internally and externally. Internally we have developed a comprehensive performance improvement program that helps us identify ways in which we can enhance our services. Externally we maintain inclusive utilization review reports that are shared with the management of companies that do business with us.
Performance Improvement
Within the scope of our comprehensive Performance Improvement (PI) program, we use a number of PI indicators that help us measure, track, evaluate, and improve our services.
Our PI indicators are derived from the analysis of:.
- evaluation of our orientations, presentations, and training programs
- reviews of referral records
- client satisfaction surveys
- management satisfaction surveys
- and other useful criteria
Utilization Review
In order to continuously improve the quality of our services we are committed to maintaining detailed utilization review and trend analysis reports and sharing the data with the companies that partner with us. Since all of our internal records are confidential our reports do not include any clients identifiable information. However they do contain a wealth of data that are very useful to us and to the management of the companies we work with in analyzing the value and effectiveness of our services. Our Utilization Review / Trend Analysis reports typically include aggregated data on the following
- in-services / training programs / presentations
- referral source / type of referral
- demographics
- types of services provided
- new cases / follow-up cases
- and other pertinent information
We see great value of PERFORMANCE IMPROVEMENT and UTILIZATION REVIEW programs to us, as well as the companies tha
partner with us in their quest to optimize the performance of their businesses. These programs help us identify areas for improvement, determine needs for additional training programs and educational in-services, stay on top of any necessary policy development, perfect our services that improve employee morale and enhance productivity, and ultimately, provide our clients with
a set of comprehensive, effective and efficient ways to optimize their business.