Please contact us : info@bizoptsolutions.com
For some people, asking for help - whether it has to do with personal or professional issues - might not be easy. Knowing exactly what to expect when contacting BOS for the first time can certainly decrease anxiety of that first interaction. Let us assure you that all of our professionals - be they counselors, financial advisors, business coaches, etc. - are sensitive to that fact and are eager to make your interaction with BOS as smooth and as productive as possible. And, once again, let us remind you that our services are confidential. Here's what you may expect when calling us for the first time:
Is there a toll-free number for me to call when contacting BOS?
Yes, there is a 24-hour telephone response and referral support set up through a toll-free number for all employees and managers of your company
What information should I have at hand for this initial contact?
Your home and work addresses: we may need them to set you up with various services in your area
- Your telephone numbers (home, work, cell) and your e-mail address: we need that to be able to schedule and verify your appointments, as well as to contact you with any follow-ups and referrals
- Some demographic information, such as your date of birth, pay grade level, and your company name: we need this information
for our statistical reports only; please remember that your identity will be protected as all of our services are confidential
Please know that we will try to help you to the best of our ability WHETHER we have all this information or not. However, having these data certainly helps us to develop better ways to help you and to customize the resources we offer to you to address your specific needs.
Is the information I provide confidential?
Yes. The information you share with us will only be available to those who will be providing services to you. Your counselor/coach will discuss confidentiality with you in detail and will provide you with some written information on the subject.
After the initial contact will anybody check with me to see if I am making progress with the resources you have suggested?
Absolutely. A few days after you initial contact we will call you to check if you were able to connect with the specialist we referred you to and/or if you are making progress with utilizing our resources and referrals. That having been said you do not need to wait for our followup call if you have any questions about our referrals or if you are experiencing any difficulties connecting with our specialists simply call out toll-free number for immediate assistance. And of course feel free to call us with your